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Frequently Asked Questions
Below are questions asked by many of our
prospective clients. Click on one to learn more!
What areas do you service? “Now It’s
Clean!” provides quality residential cleaning services to
the entire Washington, D.C. Metropolitan area. Our service
area includes Northern Virginia and Maryland Suburbs. If
you’re not sure your specific area is covered, please call
us at 301-630-7173.
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When do you clean? Our normal
hours of operation for cleaning are Monday thru Saturday,
8:30 a.m. thru 4:30 p.m. Same day services can sometimes be
arranged for Mondays and Tuesdays. Unfortunately, we do not
have that capability for later in the week without prior
arrangements. Please call 48- 72 hours in advance to arrange
for possible cleaning later in the week.
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Do we have to be home when you clean? No, you do not
have to be at home. In fact the majority of our clients
provide us with keys to their homes. However, if you choose
to be home while we clean we welcome you to do so. We
understand that you may prefer to get to know us prior to
allowing us to work on our own. We cannot however assume
liability for injury to anyone in the home other than our
own employees. Therefore we ask that you stay out of our
working area and off of wet floors.
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How do you
handle keys that are given to you to retain? If you chose to provide us with keys to
your home, rest assured that we take the utmost care in
protecting both your key and your home, Keys are numbered
and never have names attached to them. They are only issued
the day of your cleaning to your assigned Team Leader and
are checked back in to be deposited into our safe daily.
If you choose not to provide a key, please be advised that
we can only give approximate times for arrival. If we
are unable to gain access to your home or business, you risk
being charged full rate for the lock out.
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Why do you furnish all of the equipment and supplies?
We provide the equipment and supplies for several reasons:
1)
So that all personnel are trained in the use of each
chemical and piece of equipment. Knowing what we are working
with enables us to provide quality results on a consistent
basis.
2)
To free you, the customer, from having to keep track of what
needs to be replaced, repaired or washed.
3)
Because often, unscrupulous cleaning people and companies
will have you provide the equipment and supplies so that
they can claim that you are the employer. Therefore if any
worker is harmed for any reason while working in your
home all claims for workman's comp and disability can and
will be made against your homeowners insurance, instead of
the cleaners’ insurance policies.
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How many people come to clean my home? Depending on the home and your needs, we can work individually, in
teams of 2, 3, or 4. In every instance, there is a
designated Team Leader that verifies that the job is
complete.
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Are you insured? Yes, we are
fully insured for your protection and peace of mind. We can
and will provide proof of insurance at the time of each
estimate.
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What does it mean
to be bonded? What exactly is bonding? This is a question that gets asked a
lot. Bonding is an inexpensive form of insurance that pays
out if there is a theft of personal belongings.
Unfortunately there are several catches to bonding - 1) in
order to pay out on any loss the insurance company requires
that there is a prosecution of the party responsible for the
theft, 2) Then the insurance company will only pay off if
the item(s) stolen are not recovered or cannot be re-cooped
financially from the person who was prosecuted. Therefore
under those terms the insurance company that holds the bond
rarely pays out in any form of damages to the person or
company who claims the loss. Still bonding is a good idea if
the company coming to clean your home employs others to do
the actual cleaning.
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What if
something is damaged while my home is being cleaned? Please keep in mind
that accidents do sometimes happen. We make every attempt to
treat your home with the utmost of care and caution. If
however we break something we will leave the item and a note
for you and we will make arrangements to replace the item or
to pay for it. Again, this in another reason why we are
fully insured. Please note - if you have items that are of
extreme value, either sentimental or monetary, we would
prefer not to clean these items. Our cleaning staff is
instructed not to clean plasma screens, computer equipment
or other expensive electronic equipment that can be damaged
easily. Also, we cannot be responsible for items that were
previously damaged prior to our cleaning, improperly
constructed, or are not fastened in a proper way.
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Do I have to do
anything before you come to clean my home? It is advantageous to have the home
picked up as much as possible allowing us to be able to get
to all areas so that we can optimize your cleaning. If we
have to spend a lot of time picking items up and putting
them in their place prior to cleaning you may be billed for
the extra time needed to do so. Unless agreed upon in
advance, surfaces found with excessive clutter that would
potentially result in breakage if we were to move anything
will be skipped at the cleaners discretion.
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Do you guarantee your work? YES!
We offer a 100%
satisfaction guarantee. If you contact us with your concerns
within 24 hours of our cleaning we will return at our
expense to correct any problems.
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I am conscious of the environment,
what can you do for me?
We use only products that are
environmentally safe. We also customize cleanings to take
into account any allergies and sensitivities. Upon request,
we can also clean with only natural products such as lemon
juice, baking soda, salt, vinegar, etc.. Unless specifically
requested, we will never use bleach or ammonia in your home.
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How do I pay for my services?
Payment is
expected at the time of the cleaning. We do for your
convenience offer a monthly billing program where services
are prepaid. We accept cash and checks.
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What about tipping?
Although greatly appreciated, please understand that
tipping is not required.
If you do choose to leave a tip, please leave your
gratuity on the outside of your payment envelope.
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I have pets, what do I do with them when the cleaner is
present?
We are of a firm belief
that pets are just like a member of the family. We enjoy
working with them. If however, your pets are afraid of
vacuums or are raucous and will not allow us to do our work,
we may suggest that they be placed in a secure area that we
are not working in.
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Why do you not give estimates over the phone?
We have found that 2 homes of the exact same size and floor plan can
vary in the time needed to clean by sometimes hours. We do
not believe in cookie cutter programs. Therefore we find
that we need to see each home prior to cleaning to get a
feel for the job as a whole.
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What if I do not
need / want my entire home cleaned? We work with you to customize your
cleanings to your needs. We have customers who have their
entire home cleaned on a bi-weekly basis then have us come
for just the bathrooms and kitchen on the opposite weeks.
Tell us your needs and we will find a way to work with you.
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What should I
look for in a cleaning company?
When hiring a cleaning person / company you are inviting someone
into your home which is one of the biggest investments that
you will ever make. You are inviting someone into the lives
of you and your family. Often these people are working in
the home with your family members present. We recommend that
you hire only persons or companies that have taken the time
to consider you and your needs and offered to have a hand in
protecting you in case of accident or loss.
Anyone can gather some cleansers and a vacuum and call themselves a
cleaner..... However only a professional will be able to
provide you with proof of their license, bond, and
insurance. Also, we recommend that you work only with those
cleaners who take the time to learn and study the proper
cleaning techniques for today’s modern surfaces as so many
of them can be damaged by improper cleaning.
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We see that you are members of several associations. What does that
mean to me, the customer?
Our involvement in trade associations means that we care
enough about our customers to stay abreast of the latest
products and technologies so that we can service our
customers better. Trade associations also allow us to help
ourselves to be heard by manufactures and government, so
that we can control costs which in turn affect what you pay
to have your home or business cleaned.
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Why should I hire someone who is licensed
& insured?
After all unlicensed/
uninsured individuals and companies often charge less.
Persons and companies who work “under the table” do so
without thought of long term and lasting repercussions to
either themselves or their customers. They charge less
because they are not paying into the system (taxes, medical,
workman’s comp, insurance, social security, etc) When
something goes wrong these workers will often disappear
without a trace. However you can be assured that many will
be amongst the first to collect aid from our tax dollars.
Worse yet, are those who charge the same as reliable
companies, yet still do not pay for the insurances and taxes
required of legitimate businesses. You, the customer,
have a responsibility in making sure that you check to see
if those who offer to work for you are legitimate. Please
keep our economy strong while protecting your home and
family, Please work with professionals!
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(202) 253-2880
Licensed | Bonded | Insured
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